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Legal notice

For customers making purchases within Japan, we comply with the Japanese Act on Specified Commercial Transactions (特定商取引法), which requires us to provide clear and comprehensive information regarding our company, pricing, payment methods, return policies, and delivery details to ensure a transparent and secure shopping experience. Please note that this legal notice and the Japanese Act on Specified Commercial Transactions provisions do not apply to international orders. The Terms of Service govern international transactions.

Sales Company

forest Inc.

Representative

Shingo Yuhara (CEO)

Location

〒150-0041
6F Theater Jinnan Office Building, 1-4-9 Jinnan, Shibuya, Tokyo

Contact Information

International Business Division

LOOPWHEELER Support Team

Phone Number

+81 (0)3 6712 5454

Phone Reception Hours

From 10 AM to 5 PM

(Excluding weekends, public holidays, Golden Week, summer vacation, and year-end and New Year holidays)

Email Address

 info@loopwheeler.jp

Site URL

 loopwheeler.jp

Sales Price

The sales price is the displayed amount (including tax).

Other Necessary Fees

The shipping cost will be calculated and displayed at checkout.

Delivery Time

Items will be shipped within 4 business days of the order.

Payment Method and Timing

The payment method for the order is a credit card, Apple Pay, Google Pay, Shop Pay, and PayPal.

Automatic withdrawal will be performed based on the terms (closing date) of each card company when using a credit card.

Available credit cards are VISA, MASTER, AMERICAN EXPRESS, JCB, and Diners.

*Only credit cards in the customer's name can be used.

Returns and Exchanges

We will accept exchanges and returns for defective products and products that differ from your order, limited to unused items. We will cover the shipping costs in this case. If an exchange is necessary, please contact us via the inquiry form on our site.

However, if there is damage or dirt due to the customer's responsibility, or if the exchange or return is due to the customer's convenience, we generally cannot accept it. Please be aware of this in advance.

All returns need to follow the approved return process. Returns sent without prior approval are not eligible for a refund.

Cancellation

Cancellations are not accepted after the order is completed.

Return Shipping Costs

If the product is defective, we will cover the cost.

Otherwise, the customer will bear the cost.