FAQ
ORDER, SHIPPING, RETURN
Can I cancel or modify my order after placing it?
Once an order is placed, we’re unable to accommodate cancellations or changes, including updates to shipping or billing addresses, contact information, and order details.
What is your Return Policy?
Returns are accepted only if the item is damaged or if you received the wrong item. For more information, please refer to our Return Policy.
Can I exchange an item for a different size or product?
We do not offer exchanges for items or sizes based on customer preference. Thank you for your understanding.
What are the shipping fees?
Domestic Shipping (Japan): Shipping to Hokkaido and Okinawa is ¥1,100 (tax included) , while other prefectures are ¥880 (tax included).
International Shipping: Shipping to the UAE, Argentina, Israel, Oman, Qatar, Kuwait, Sri Lanka, Pakistan, and Morocco is ¥5,800, and ¥3,900 for other countries.
When will my order be delivered?
Orders are prepared for shipment within 2-4 business days after you receive the order confirmation email (excluding weekends, holidays, and seasonal warehouse closures). You’ll receive a shipping confirmation email once your order is on its way.
Can I track my order?
Yes, you will get the email with the tracking number once your order ships.
Do you ship internationally?
Yes, we provide both domestic (Japan) and international shipping. For details on eligible countries, please check our Shipping Policy page.
Are there additional taxes, duties, or fees?
Domestic Orders (Japan): Prices and shipping fees include the consumption tax.
International Orders: Orders are considered personal imports, and import taxes, duties, or fees (including VAT) may apply upon arrival. These charges are not included in your checkout total and are the customer’s responsibility. Please check your local import regulations or contact your customs office for specifics.
Can I pick up my online orders at LOOPWHEELER stores?
Online orders cannot be picked up in stores. They will be shipped to your address instead.
Do you offer gift options?
Gift options are not available at this time.
What payment methods do you accept?
We accept Credit Cards (Visa, Mastercard, American Express, JCB, and Diners), Apple Pay, Google Pay, Shop Pay, and PayPal.
SIZING
What size am I?
Each product page includes a "Size Chart" for your reference.
What's the difference between LW Basic and LW Light?
LW Basic: Our core TSURIAMI fabric, LW Basic, is knitted with a 30/30/6 thread count to achieve a thick, soft fabric that holds warmth while remaining breathable. It’s featured in our classic LW Standard models.
LW Light: LW Light offers a similar comfort with a lighter feel. Made with a 30/30/9 thread count, it’s ideal for items like pants and seasonal pieces, delivering the same TSURIAMI quality in a versatile, lightweight form.
OTHER FAQS
Where are LOOPWHEELER products made?
All LOOPWHEELER products are proudly made in Japan.
Can I visit your physical store?
Yes, of cource! Please come and visit our stores in Sendagaya (Tokyo), Osaka, and Fukuoka. For more details, check this page.
Are you hiring?
We’re always interested in meeting talented individuals who share our passion for quality and craftsmanship.
For information on current job openings, please check this page.